Refund Policy
Last updated: June 2026
We believe in clarity before commitment.
Please read this policy carefully before purchasing any product or service from Hustle Frolic. By completing a purchase, you confirm that you have read, understood, and agreed to the terms below.
1. Our philosophy on refunds
Fitness is a process. Real, lasting results take time, consistency, and trust in the program — they don't happen overnight, and they rarely happen in a straight line. Our programs are built on science, personalised to each client, and backed by genuine effort from our end from day one.Because significant time, planning, and resources go into building every client's program before the first session even begins, we maintain a clear and firm refund policy. We encourage all prospective clients to reach out with questions before purchasing — we'd rather ensure we're the right fit than have you invest in something that isn't.
2. Coaching programs
No refunds once a coaching program has started.
Once your program has been initiated — meaning your onboarding has been completed, your personalised plan has been delivered, or your first check-in has taken place — no refunds will be issued under any circumstances.
We ask that you trust the process. Fitness results are earned through consistency over weeks and months, not days. Discomfort, slow progress, or an expectation of faster results are not grounds for a refund.
In the rare case of a documented medical emergency that prevents you from continuing the program, we will consider a pause or credit toward a future program on a case-by-case basis. This is at our sole discretion and requires supporting documentation.
Before you buy — talk to us
If you're unsure whether our program is right for you, reach out before purchasing. We'll be honest about what to expect, what the program involves, and whether it's the right fit for your goals and lifestyle. We'd rather have informed clients than unhappy ones.
3. Digital products
PDF Guides & Digital Downloads
Due to the digital and instantly accessible nature of our products, all sales of digital products are final. We do not offer refunds on PDF guides, workout plans, nutrition templates, or any other downloadable content.
Exception: If you experience a technical failure that prevents you from downloading or accessing your purchased product — and you report it to us within 7 days of purchase — we will resolve the issue by resending the file or issuing a replacement. We do not issue monetary refunds for technical issues; we fix the problem.
To report a download issue, email us at hello@hustlefrolic.com with your order number and a description of the problem.
4. Activewear and physical products
When our activewear line launches, the following general terms will apply:
- Refund or exchange requests for damaged, defective, or incorrect items must be raised within 7 days of delivery with photographic evidence
- Items must be unused, unwashed, and in original packaging to be eligible for return
- We do not accept returns for size exchange unless the product received differs from what was ordered
- Shipping costs for returns are the responsibility of the customer unless the return is due to our error
Detailed product-specific return terms will be published when the activewear line goes live.
5. Cancellations
If you wish to cancel a coaching program before it has started (i.e., before onboarding is completed and the plan is delivered), please contact us within 24 hours of purchase. Cancellation requests in this window will be reviewed and may be eligible for a full refund at our discretion.
Cancellation requests made after onboarding has begun will not be eligible for a refund.
6. Chargebacks and payment disputes
We take payment disputes seriously. If you initiate a chargeback with your bank or payment provider without first attempting to resolve the issue with us directly, we reserve the right to dispute the chargeback and provide all relevant documentation to the payment processor.
We ask that all concerns be raised with us first at hello@hustlefrolic.com — we are committed to resolving genuine issues in good faith.
7. How to raise a concern
If you have a question or concern about a purchase, please contact us at hello@hustlefrolic.com with:
- Your full name and registered email address
- Your order number or payment reference
- A clear description of your concern
We aim to respond to all queries within 2–3 business days.
Questions about your purchase?
Reach out — we'll sort it out